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General Enquiries

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  • The car park I've entered is full, what can I do?
  • Do you charge a surcharge on payments made via credit card in a car park?
  • I need to contact Secure Parking
  • When I visited the car park, I could not locate the Secure-a-Spot touch screen. I had to take a ticket or use my credit card to enter and exit the car park and had to pay for my parking at a much higher rate – Am I entitled to a refund?
  • What payment methods or credit cards does Secure Parking accept?
  • I'm lost (or I've lost my car!) in the car park, what can I do?
  • Are your product time frames the same across all car parks?
  • Is there a concession for seniors or pension card holders?
  • What do I do if your machine won't accept my credit card?
  • My ticket isn't registering when I put it into the machine, what can I do?
  • I'd like to report an incident at a car park, how can I do so?
  • I've left / lost an item in the car park, what can I do?
  • I need a receipt for my Secure-a-Spot booking
  • I've lost my ticket, what can I do?

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