General Enquiries
- The car park I've entered is full, what can I do?
- Do you charge a surcharge on payments made via credit card in a car park?
- I need to contact Secure Parking
- When I visited the car park, I could not locate the Secure-a-Spot touch screen. I had to take a ticket or use my credit card to enter and exit the car park and had to pay for my parking at a much higher rate – Am I entitled to a refund?
- What payment methods or credit cards does Secure Parking accept?
- I'm lost (or I've lost my car!) in the car park, what can I do?
- Are your product time frames the same across all car parks?
- Is there a concession for seniors or pension card holders?
- What do I do if your machine won't accept my credit card?
- My ticket isn't registering when I put it into the machine, what can I do?
- I'd like to report an incident at a car park, how can I do so?
- I've left / lost an item in the car park, what can I do?
- I need a receipt for my Secure-a-Spot booking
- I've lost my ticket, what can I do?