Bookings and General Enquiries
- Can I change the date and time of my booking?
- Upon entry or exit of the Secure-a-Spot car park, the boomgate was up. Do I still need to use my Secure-a-Spot PIN to enter or exit the car park?
- Am I allowed to enter and exit the car park on multiple occasions with my Secure-a-Spot Access PIN Code on my selected Secure-a-Spot booking date?
- I was not able to use my Secure-a-Spot booking as I was unwell or otherwise could not use. Can I receive a refund?
- I received an email stating that I have not left the car park, but I have! What can I do?
- Can I use Advantage Parker card to pay for my Secure-a-Spot booking?
- I need to arrive/leave outside of my Early Bird Parking exit and entry conditions, can I change the time of my booking?
- I arrived early for my Secure-a-Spot booking and my access PIN will not let me in. Can I adjust the time for the booking?
- When I was attempting to make a booking with Secure-a-Spot I experienced issues with my internet and I think I have made two bookings. How can I check this?
- I booked online and tried to park, but my car was too high for the car park and I could not enter – Am I entitled to a refund?
- What is the booking fee?
- Can I cancel my booking?
- Can I use my Advantage Parker account to pay for my Secure-a-Spot booking?
- How close to my entry time can I make a booking?
- Can I book multiple bays or additional days in a single booking?
- How far in advance can I book my parking?
- Is the Secure-A-Spot PIN secure?
- Is my Credit Card safe when I use Secure-a-Spot?
- What happens if I stay longer than my intended exit time?
- What happens if I park for less than my intended booking period?
- Where can I park?
- Why must I book 15 minutes from the time I visit the website?
- What happens if I arrive earlier than my booking entry time?
- My Secure-a-Spot PIN is not working and won't let me enter/exit the car park
- Can I use my Secure-a-Spot PIN at any other car park?
- Do I need to bring my Booking Confirmation to the car park?
- What do I do when I get to the car park?