How can we help?

I received an email stating that I have not left the car park, but I have! What can I do?

When leaving the car park, you must use your access PIN. That includes when the gate is already raised. If you do not enter your PIN when leaving the car park, you may be liable for additional charges.

In the event that you attempt to leave the car park and are unable to use your Access PIN due to a fault with the SAS pin pad, you must use the intercom at exit to speak with a Secure Parking customer service representative. They will have access to the Secure-a-Spot system and will be able to verify your Access PIN so that you can exit the car park. If after leaving the car park, you receive an email informing you that additional charges will be incurred, do not worry.

Contact us via the "Submit a Request" form above, and we will review records to confirm that you have exited within your original booking period. If we are able to verify your conversation issue a refund if you have legitimately left within your original booking period. If the recordings demonstrate that you have left the car park you may still be liable for additional charges.

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