About the Secure Parking App

Search for Secure Parking in your app store; either Apple App Store or Google Play Store, then click get/install.

Our new website and app launched on 24 April 2023, this included an update of all customer account details. Therefore, on first time use after this date, we’d like to highlight the need to re-registering your account. Please follow these steps:

In most cases, the website and App provide you with the same benefits and will make parking simple. The website, however, has a shopping cart enabling you to pre-pay for multiple parking bays on multiple days in one transaction.

The Secure Parking App enables you to both drive-up and pre-pay at selected car parks. Downloading the App give you the benefit of enabling you to simply drive in and start a parking session plus extending that session remotely. At selected car parks with Bluetooth gates, you will be required to download the Secure Parking App to raise the gate for access.

Selected car parks are only accessible when using the App to park and pay or to open the gate. Gate opening functionality, requires the App with Bluetooth enabled to assist you in entering and exiting the car park by opening the gate. In the 'more' or 'important' information section on each car park, you can easily see which type of car park it is and the access options available. Car parks using gate opening functionality do not require a PIN or QR code to gain access.

Simply, drag the car icon from left to right

Ungated Car Park Booking/Session: On your current parking page, simply drag the time slider or use the ‘+’ and ‘-‘ buttons to adjust your automatic expiry time. Pre-booked parking (hourly or multi day only): On the booking detail page, if you’re within the change period of your booking, select the “’Change Booking’” button, adjust the end date and time of your booking, then confirm and pay any additional charges. If this site doesn’t allow amendments, or if you’re no longer within the grace period to change your booking, the “’Change Booking’” button won’t be enabled.

Depending on the car park you have chosen, the process will be different. Bluetooth car park – Using the slider in the app to open the boom gate. Licence Plate Recognition car park – YourThe licence plate will be read at the entry by a camera, the plate is then verified and the gate is automatically opened. PIN/QR code provided – Scan your QR code or enter your 6 digit PIN at the entry machine, which will recognise your booking and open the gate. Credit card only car park – If you haven’t booked online, the car park will require you to swipe a valid credit card, which will then open the gate.

Car Play is a new feature that is coming soon! It is as simple as connecting your phone to your Car Play supported car and enables you to:

You can simply save your bookings to your Apple wallet if you have an iPhone by selecting this at the top of the booking detail page. Please note, if you change your booking date/time, the pass in your Apple wallet will not update the date/time, so the QR code and pin number will still be valid. We also recognise that many of our customers will be using Android, so be sure to keep updated on our next release with Google Wallet.

To opt out or stop recieving offers and event emails or SMS from Secure Parking simply select STOP in an SMS or Unsubscribe in an email you have recieved. Additionally, you can use the 'Preferences' tab in your Account but you will need to be signed in to see this.

Deactivation is different from opting out from recieving marketing information. It refers to total data removal from the Secure Parking database and requires you to call or email our customer service team. Your account deactivation will begin immediately and the only remaining trace of your details will be those records Secure Parking are legally required to keep in any event. Deleting your account will: